ETA & OnStar Leads

ETA Response instantly handles OnStar OVD leads, sending an OEM-compliant reply within seconds of the lead arriving in the CRM. This quick response stops the clock, letting customers know they’re a priority and giving the service team time to book appointments and get them into the dealership. This approach keeps customers happy and increases revenue by bringing more business to the service department.

What are OnStar OVD Leads?

OnStar OVD (OnStar Vehicle Diagnostics) leads are customer service opportunities generated through the OnStar system in General Motors (GM) vehicles. OnStar continuously monitors a vehicle’s health, checking components like the engine, transmission, emissions, and other key systems. When the system detects an issue or required maintenance, it sends alerts to both the vehicle owner and their preferred GM dealership.

For dealerships, OnStar OVD leads mean they can proactively reach out to customers needing specific services or repairs. Benefits include:

Timely customer engagement based on real-time vehicle diagnostics.
Increased service bookings by proactively addressing issues as they arise.
Enhanced customer satisfaction by reaching out before issues become bigger problems.

OVD leads ultimately help dealerships drive service traffic and build trust with customers by showing attentiveness to their vehicle needs.

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